Customer & Technical Support Representative

Benefits

• Global medical device company
• Work from home opportunity
• Dynamic position with opportunities to advance skills
• Stand-alone permanent position
• $70,000-$75,000 + super (depending on experience)

About the company

Work for a global medical device company operating offering a unique range of medical aesthetic devices for professionals across the globe. A forward-thinking company, our client looks to provide effective equipment and to provide the best level of service possible. Entering an exciting period of growth, with an equally exciting focus on people and culture and innovation.

About the opportunity

Become the point of contact for customer support, problem solving and enquires. Providing support to a market leading range of innovative medical devices to a unique customer base. Ability to problem solve and work cohesively with internal stakeholders, service technicians and perform duties outside their scope. Be genuinely committed to customer satisfaction and be given opportunities to grow and advance your career.

Duties

• Be the first point of contact and provide a high level of Customer Service
• Managing customer expectations and resolution to problems
• Support field personnel
• Utilise various communication methods in a timely manner- telephone & email
• Maintain and build relationships with customers
• Provide support to multiple departments
• Ensure complaints are resolved quickly and expertly, and escalated when required
• Update and maintain Service Level agreements with customers
• Identify opportunities to upsell service agreements

Skills and Experience

• Experience in Customer Service in a Medical Device, Pharmaceutical or FMCG organisation
• Background in engineering or service coordination would be advantageous
• Experience working in CRM systems particularly Salesforce and SAP
• Strong attention to detail and multi-tasking ability
• High attention to detail
• Experience providing technical knowledge
• High level communicator both written and verbal
• Strong business acumen

Culture

A company with a global presence with a warm and close-knit supportive team environment.

How to Apply

Click apply or contact Kate Toohill, Sourcing Consultant on 02 8877 8735 for a confidential discussion.

About us

Healthcare Professionals Group recruit all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. For more pharmaceutical, medical or healthcare related job opportunities visit www.hpgconnect.com