CRM - Customer Relationship Management Lead

About the company

One of Australia's fastest growing and stable pharmaceutical companies; one that develops and in-license's market leading products to treat and prevent serious human medical conditions.

About the opportunity

Because of you, you will be an internal key influencer in data management and governance.

As the CRM - Customer Relationship Management Lead, you will support the organisation’s commercial team, through the management of their newly launched CRM system.

Partnering with national and global stakeholders and manging external vendors, this position will play a pivot role in providing strategic guidance to sales and marketing team regarding Sales Force Effectiveness (SFE). customer segmentation, targeting, profiling and analytic enabling the sales force to focus on their market needs.

You will also develop and deliver training to ensure effective utilisation of the CRM and support multi-channel customer engagement to oversee all system integration related to CRM system.

Skills & Experience required

• Expertise in providing commercial analytic & recommendations, aligned to sales and marketing data
• Stakeholder partnership and Training sales teams and leaders at all levels
• Lead and manage business reporting utilising data from multiple sources
• Project Management, with ability to manage initiatives from strategy to implementation
• Exposure to Salesforce - Veeva CRM platform, highly advantageous
• Pharmaceutical / Health Industry knowledge, highly advantageous
• Tertiary requirements in Business, Science, I&T or related discipline

Why this opportunity is right for you?

In this role, you will enjoy operating with highly visibility, whilst demonstrating deep knowledge of business analytics, data governance and system implementation.

Your ability to deliver data integrity and market insights to assist in commercial decision making will be crucial, as is your ability to solve technical problems to deliver data output and effective business reporting.

You will be a strong project manager and be comfortable in managing BI tools, data warehousing and promotional material warehouse, as well as developing new reports / dashboards to meet business needs and provide constructive insight.
NB: Australian working rights required. Sponsorship is not on offer.

How to Apply
Click apply or contact Natalia Fiocca, Specialist Manager on 03 9938 7104 for a confidential discussion.

About us
Healthcare Professionals Group - Recruiting all positions, at all levels, into biotechnology, medical devices, pharmaceutical and scientific companies. www.hpgconnect.com