Danielle Jones
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Danielle Jones
Specialist Manager - Business Support
With more than 10 years' experience in recruitment, Danielle has built her career on a genuine understanding of both people and the healthcare sector. She specialises in Business Support recruitment across administration, finance and customer service roles, working with organisations spanning medicines, medical devices and healthcare services.
After graduating with a degree in Human Movement Studies and working in disability employment, she approached HPG as a candidate seeking her next opportunity. Through conversations with the team, she recognised that her existing skills translated well into recruitment, and that HPG's culture was one she wanted to be part of. That decision marked the beginning of a career she has built with purpose.
Her academic background has given Danielle a genuine interest in health and wellbeing that extends well beyond her day-to-day role. It has also shaped a deep appreciation for the healthcare sector and the critical role people play in supporting positive patient outcomes, something she keeps front of mind in every search she leads.
A career highlight remains a national sales recruitment campaign early in her tenure, where she built a team of Sales Representatives across Australia to support the launch of a new healthcare product. Managing multiple vacancies within tight timeframes, she delivered a complete team that contributed directly to bringing an innovative product to market.
Having once been a candidate herself, Danielle brings a considered and consultative approach to every engagement. She is committed to ensuring candidates feel genuinely supported throughout the process, and to delivering outcomes that serve both clients and candidates well into the future.
Jobs by Danielle Jones.
Logistics and Customer Service Coordinator
- Belrose
- $80000 - $90000 per annum
Location: Belrose, NSW Working: Hybrid – 3 days in office Salary: Circa $90K + super Join a global healthcare organisation in a newly created Customer Service & Logistics Coordinator role offering broad exposure across 3PL operations, inventory, logistics, customer service and continuous improvement. Working closely with the Head of Supply Chain, the warehouse and external logistics partners, you’ll play a hands-on role in keeping products, orders and information moving effectively through the supply chain. This is an excellent opportunity for an energetic and ambitious logistics or customer service professional who enjoys solving problems, working across multiple priorities and taking ownership. If you’re systems savvy, comfortable investigating inventory and delivery issues and looking to broaden your supply chain experience, this could be a great next step. Benefits Hybrid working | 3 days in the office Salary circa $90K + super Newly created role with broad scope and variety Exposure across 3PL, inventory, logistics and customer service Work closely with an experienced Head of Supply Chain Opportunity to contribute to continuous improvement and operational change About the Company Our client is a global healthcare organisation with a strong reputation for delivering high-quality healthcare products across Australia and internationally. Their Australian team is close-knit and collaborative, with a strong focus on teamwork, innovation and continuous improvement. About the Opportunity This newly created role has been designed to strengthen the Supply Chain and Customer Service functions following operational changes within the business. Working closely with the Head of Supply Chain, you’ll manage day-to-day interactions with the 3PL and warehouse, coordinate inventory and logistics activities, and investigate order, stock and delivery issues through to resolution. You’ll also provide customer service support, so strong communication and the ability to manage challenging conversations professionally are important. This isn’t a narrow role. You’ll work across logistics, inventory, customer service, systems and continuous improvement, making it ideal for someone who enjoys variety, takes ownership and is comfortable wearing multiple hats. Duties Manage day-to-day interactions with the 3PL and warehouse Coordinate logistics, inventory, order and delivery enquiries Investigate stock, order and delivery discrepancies through to resolution Process and manage customer orders using SAP and EDI Work closely with Supply Chain, Customer Service, Warehousing and Logistics teams Support reporting, continuous improvement and operational change initiatives Skills & Experience Experience within pharmaceuticals, medical devices or FMCG Previous experience working with a 3PL and/or warehouse operation Good understanding of inventory management, logistics and stock flow Hands-on SAP experience and strong systems capability Strong problem-solving, communication and stakeholder management skills A proactive and adaptable approach; experience in analytics or continuous improvement will be highly regarded Culture Join a collaborative and supportive team where people are encouraged to take ownership, contribute ideas and work together to solve problems. This role will suit someone who brings energy and initiative, enjoys variety and is motivated to learn, develop and broaden their experience. How to Apply Click Apply Now or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare – Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment – Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial Recruitment – Marketing, Sales, Analytics, Government and External Affairs. Business Operations & Infrastructure Recruitment – Administration, Customer Service, Engineering, Finance, Human Resources, IT, Learning & Development, Legal, Manufacturing, Operations, Supply Chain and Warehouse. Clinical Care Recruitment – Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing. For more opportunities, visit www.hpgconnect.com.
Customer Service Representative - Medical Devices
- Macquarie Park
- $70000 - $80000 per annum
Location: Macquarie Park, Sydney NSW Salary: $70 000 - $75000 + superannuation + bonus Employment: Permanent, full-time Work-life balance: 1 day working from home Benefits Annual bonus One day working from home On-site parking available Professional development opportunities Employee wellness initiatives Established and growing Customer Service team About the company Join an established global medical device company with an extensive portfolio supporting healthcare professionals and patients across a broad range of clinical settings. With a strong focus on medical innovation, quality and customer care, the organisation has an established Australian presence and offers employees the opportunity to build their careers within a growing medical technology business. About the opportunity As a Customer Service Representative, you will manage customer enquiries and orders across a broad and varied medical device portfolio, providing responsive and solutions-focused support. You will take ownership of the customer journey from initial enquiry through to resolution, managing quotes, orders, back orders, credits, warranties, repairs and product-related enquiries. Working closely with Sales, Warehouse and Operations, you will play an important role in delivering an efficient and positive customer experience. Duties Process customer quotes and orders Manage customer enquiries end-to-end Resolve complaints through to completion Manage warranties and faulty products Coordinate product repair requests Liaise with Sales and Warehouse Maintain accurate customer records Prepare Excel reports and databases Skills and Experience Medical device or Medtech industry experience Established phone-based customer service experience Demonstrated career stability Strong Excel and systems skills SAP experience will be highly regarded. Culture Collaborative, customer-focused and solutions-driven environment offering stability, development and genuine opportunities for internal career progression. How to Apply Click Apply or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific; Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs; Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse; Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
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Jane Nichols
Divisional Manager - Business Support