Danielle Jones
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Danielle Jones
Specialist Manager - Business Support
With more than 10 years' experience in recruitment, Danielle has built her career on a genuine understanding of both people and the healthcare sector. She specialises in Business Support recruitment across administration, finance and customer service roles, working with organisations spanning medicines, medical devices and healthcare services.
After graduating with a degree in Human Movement Studies and working in disability employment, she approached HPG as a candidate seeking her next opportunity. Through conversations with the team, she recognised that her existing skills translated well into recruitment, and that HPG's culture was one she wanted to be part of. That decision marked the beginning of a career she has built with purpose.
Her academic background has given Danielle a genuine interest in health and wellbeing that extends well beyond her day-to-day role. It has also shaped a deep appreciation for the healthcare sector and the critical role people play in supporting positive patient outcomes, something she keeps front of mind in every search she leads.
A career highlight remains a national sales recruitment campaign early in her tenure, where she built a team of Sales Representatives across Australia to support the launch of a new healthcare product. Managing multiple vacancies within tight timeframes, she delivered a complete team that contributed directly to bringing an innovative product to market.
Having once been a candidate herself, Danielle brings a considered and consultative approach to every engagement. She is committed to ensuring candidates feel genuinely supported throughout the process, and to delivering outcomes that serve both clients and candidates well into the future.
Jobs by Danielle Jones.
Logistics and Customer Service Specialist
- Belrose
- $90000 - $100000 per annum
Location: Belrose, NSW Working: Hybrid (3 days in office) Join a global healthcare organisation in a newly created Customer Service & Logistics Coordinator role. Supporting Supply Chain operations, you'll manage customer enquiries, order processing, logistics coordination and master data while working closely with internal stakeholders. This is an excellent opportunity for someone looking to broaden their experience beyond traditional customer service in a collaborative team offering hybrid working, career development and genuine variety. Benefits Newly created role with long-term career opportunities Hybrid working | 3 days in the office Salary circa $90K + super Varied role across customer service, logistics and supply chain Join a collaborative, supportive and high-performing team About the Company Our client is a global healthcare organisation with a strong reputation for delivering high-quality healthcare products across Australia and internationally. Their Australian team is close-knit, supportive and values innovation, teamwork and professional development. About the Opportunity This newly created hybrid role has been designed to strengthen the Supply Chain and Customer Service teams following operational changes within the business. Reporting to the Head of Supply Chain, you'll support customer service, logistics coordination and some master data activities while working closely with Customer Service, Warehousing and Logistics teams. You'll provide overflow support during peak periods, coordinate customer enquiries and contribute to maintaining efficient supply chain operations. Offering exposure across multiple functions, this is an excellent opportunity to develop your career within a global healthcare organisation. Duties Process customer orders via email and SAP EDI Respond to customer enquiries by phone and email Support order management during peak periods Coordinate logistics and delivery enquiries Investigate and resolve customer issues Maintain customer and product master data Liaise with internal Supply Chain stakeholders Support continuous improvement initiatives Skills & Experience Customer service or order management experience Supply chain or logistics exposure is preferred Experience working with SAP and strong systems aptitude Excellent attention to detail Strong communication skills Culture Join a collaborative, supportive team where flexibility, continuous improvement and teamwork are genuinely valued. How to Apply Click Apply Now or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs. Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, Learning & Development, Legal, Manufacturing, Operations, Supply Chain and Warehouse. Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing. For more opportunities, visit www.hpgconnect.com.
Customer Service Representative
- Macquarie Park
- $37 - $40 per hour
Customer Service Representative | Global Healthcare Macquarie Park | 6-Month Contract | Immediate Start Looking for your next contract with a global healthcare leader? Join a high-performing customer service team where you'll play a key role in managing customer orders and enquiries for market-leading healthcare products. Working in a fast-paced environment, you'll collaborate with experienced colleagues while gaining exposure to a global organisation known for its supportive culture, strong training and continuous improvement initiatives. Supporting a portfolio of market-leading vision care products supplied to major retail and healthcare customers across Australia and New Zealand, this is a fantastic opportunity to build your experience with one of the industry's most recognised medical device companies. Why Apply? Immediate start with a contract through to the end of the year Join a globally recognised healthcare organisation Friendly, experienced and supportive team High-volume, fast-paced environment where no two days are the same Exposure to exciting automation and process improvement projects Free onsite parking plus easy access to public transport About the Role Working within a busy customer service team, you'll be responsible for managing the end-to-end order process while providing outstanding support to customers across Australia and New Zealand. Key Responsibilities Process high-volume customer orders through SAP Manage inbound customer enquiries via phone and email Provide stock availability, delivery and order updates Process returns and credits Liaise with warehouse, supply chain and courier teams to ensure timely order fulfilment Maintain accurate customer records within Salesforce Deliver a responsive, solutions-focused customer experience About You You'll be someone who enjoys working in a busy environment and takes pride in delivering exceptional customer service. Previous experience in a high-volume customer service or order management role SAP experience Salesforce or CRM experience (advantageous) Excellent communication and stakeholder management skills Strong attention to detail and the ability to manage competing priorities Experience within medical devices, pharmaceuticals or healthcare will be highly regarded What's on Offer Immediate start Six-month contract through to the end of the year Opportunity to join a respected global healthcare organisation Supportive, collaborative and experienced team Valuable experience with one of the industry's leading medical device companies Exposure to business improvement and automation initiatives Apply Now Click Apply or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits executive, permanent and contract/temp positions across all areas of healthcare, partnering with leading organisations in Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Our specialist recruitment divisions include: Medical Affairs & Life Sciences: Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs and Scientific. Commercial: Marketing, Sales, Analytics, Government and External Affairs. Business Operations & Infrastructure: Administration, Customer Service, Engineering, Finance, Human Resources, IT, Learning & Development, Legal, Manufacturing, Operations, Supply Chain and Warehouse. Clinical Care: Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties and Nursing. For more job opportunities, visit www.hpgconnect.com.
Customer Service Representative
- Sydney
- $65000 - $70000 per annum
Join a growing healthcare organisation supplying products and services to hospitals, aged care facilities, and community healthcare providers across Australia. This customer service and order management role will see you manage customer enquiries, process orders through SAP, coordinate with internal stakeholders, and ensure a seamless customer experience. Working within a supportive and collaborative team, you'll play a key role in maintaining service excellence while supporting the delivery of essential healthcare solutions. Benefits $65,000 - $70,000 + Super Join a growing healthcare organisation Supportive and collaborative team culture Structured onboarding and training program Diverse role across customer service and operations Career development opportunities within healthcare About the Company Our client is a well-established healthcare organisation supplying products and services to hospitals, aged care providers, and community healthcare customers across Australia. The business continues to experience strong growth and has built a reputation for delivering exceptional customer service and reliable healthcare solutions. With a culture centred around collaboration, accountability, continuous improvement, and customer focus, employees are empowered to contribute ideas, take ownership of their work, and make a meaningful impact within the organisation. About the Opportunity Reporting to the Customer Service Manager, you will be responsible for delivering exceptional customer support while managing the end-to-end order process. Working closely with customers, sales teams, logistics, and warehouse operations, you will ensure orders are processed accurately and delivered on time. This position plays a critical role in maintaining customer satisfaction through effective communication, problem-solving, and order management. You will become a key point of contact for customers, managing enquiries, returns, backorders, pricing discrepancies, and order updates while supporting the broader customer engagement team. Duties Manage high-volume customer calls and emails Process customer orders through SAP CRM Process EDI orders accurately and efficiently Maintain customer records within CRM Manage returns, credits, and account enquiries Provide order status and backorder updates Liaise with sales, logistics, and warehouse teams Support quotations and tender administration Process NDIS, DVA, and rental orders Complete reporting and general administration tasks Skills and Experience Customer service experience SAP or Salesforce CRM exposure Order processing experience Strong communication skills Culture A supportive, customer-focused, and collaborative team environment that values accountability, continuous improvement, and professional development. How to Apply Click apply or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs. Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
Customer Service Representative
- Sydney
- $65000 - $70000 per annum
Customer Service Representative | Medical Devices Belrose | $65,000 - $70,000 + Super | Permanent Looking to build your career with a global healthcare company? If you enjoy a fast-paced environment, thrive on keeping things moving, and love providing great customer service, this could be the opportunity you've been looking for. Join a leading medical device organisation where you'll become part of a young, collaborative team managing customer orders for life-changing surgical products. With structured training, supportive leaders and genuine career pathways, this is an excellent opportunity for someone with customer service or order management experience who's ready to take the next step. Why you'll love it Permanent opportunity with a growing global healthcare business $65,000-$70,000 + Super Onsite parking in Belrose Structured onboarding and excellent training Friendly, energetic and supportive team culture Exposure to SAP and Salesforce Genuine long-term career progression across customer service, operations and supply chain Varied role where no two days are the same The Role Working within a busy, high-performing customer service team, you'll manage the end-to-end order process while delivering an exceptional experience to customers across hospitals and healthcare providers. You'll be responsible for: Processing customer orders through SAP Managing high-volume phone and email enquiries Providing order, delivery and backorder updates Processing returns, credits and account enquiries Coordinating with warehouse, logistics and sales teams Managing EDI orders Supporting quotations, tenders and administration Maintaining customer records within Salesforce About You We're looking for someone who enjoys working in a busy environment and takes pride in delivering outstanding customer service. You'll ideally bring: 1-3 years' experience in customer service or order management Experience within medical devices, pharmaceuticals or healthcare (highly regarded) Exposure to SAP and/or Salesforce Strong communication and relationship-building skills Excellent attention to detail and organisation A proactive attitude and willingness to learn About the Company Our client is a well-established global medical device organisation supplying innovative healthcare solutions to hospitals and healthcare providers across Australia. Known for investing in their people, they offer excellent training, supportive leadership and real opportunities to grow your career. Their customer service team is collaborative, energetic and enjoys working together to deliver exceptional outcomes in a fast-moving environment. Apply Click Apply Now or contact Danielle Jones on 0488 808 655 for a confidential discussion. About Healthcare Professionals Group Healthcare Professionals Group recruits all positions: executive, permanent, contracting/temp, at all levels, across all areas of healthcare - Pharmaceuticals, Biotechnology, Medical Technology and Clinical Care. Medical Affairs & Life Sciences Recruitment - Clinical Research, Market Access, Medical Affairs, Pharmacovigilance, Quality, Data Management, Regulatory Affairs, Scientific. Commercial Recruitment - Marketing, Sales, Analytics, Government and External Affairs. Business Operations & Infrastructure Recruitment - Administration, Customer Service, Engineering, Finance, Human Resources, IT, L&D, Legal, Manufacturing, Operations, Supply Chain, Warehouse. Clinical Care Recruitment - Allied Health, Aged Care, General Practice, Medical Imaging, Medical Management, Medical Specialties, Nursing. For more job opportunities, visit www.hpgconnect.com.
COMBINED EXPERIENCE
At HPG, we pride ourselves on bringing together a diverse group of professionals with extensive backgrounds in the healthcare recruitment industry. Our combined years of experience and specialised knowledge ensure that we deliver unparalleled service to our clients and candidates. By working collaboratively, we harness our collective expertise to meet and exceed your goals and expectations, providing tailored solutions and exceptional support every step of the way. Discover how our unified team effort drives success in every project we undertake.
Francesca Strange
Specialist Manager - Business Support
Jo Turner
Divisional Manager - Business Support, Operations and Life Sciences
Jane Nichols
Divisional Manager - Business Support
Kelly-Ann Pedersen
Senior Recruitment Consultant - Business Support